The curriculum for the Veterinary Receptionist program covers the following weekly modules of instruction:
Front Office Communication – Improve coordination of clients, both on the phone and in the front office, with the outcome of increasing patient visit activity.
Topics: Review of phone etiquette and client communication, and handling phone shoppers, new clients, current clients, and OTC visits.
Reminders, Recalls, and Client Reactivation – Develop a system and communication skills for improved patient follow-up and compliance leading to more patient scheduling and better patient care support.
Topics: Medical Record reminder review, reminder and client contact techniques, phone scripts, medical treatment follow-up, and client reactivation.
Intuitive Scheduling and Exam Room Flow – “Smart Schedule” appointments, procedures, and surgeries for optimal use of doctor production time.
Topics: The electronic scheduler (software-specific), intuitive scheduling, exam room flow, and doctor-recommended patient follow-up.
Animal Health Care Overview – Gain a better understanding of veterinary health care as it relates to client communication to improve conversion of client contact to patient visit.
Topics: Nutrition, Dentistry, Small Animal Diseases (Infectious, Parasitic, and Systemic), Pharmacy, Laboratory, and Surgery and Anesthesia.
The Veterinary Receptionist program curriculum was designed specifically to meet the needs of veterinary practices, as recommended by Vet Think Lab, the premiere think tank in veterinary clinic management operations.